FREQUENTLY ASKED QUESTIONS

Questions about Tours, Logistics, and Bookings

1. How far in advance should I book my tour or trek to Machu Picchu?

For the Inca Trail and other high-demand routes, we recommend booking 4 to 6 months in advance, especially for the high season from May to September. For day trips and Sacred Valley services, 30 days is usually sufficient.

2. How is safety guaranteed during adventure treks?

All our expeditions are led by certified professionals equipped with communication systems, first-aid kits, and oxygen tanks. We perform constant weather assessments and maintain strict safety protocols before and during the route.

3. What documents do I need to confirm a booking?

We require a legible copy of your valid passport (or ID for Peruvian citizens) and your date of birth. The accuracy of this data is vital for issuing official permits and tickets, which are nominative and non-transferable.

4. Can I get a discount if I am a student?

Yes, university students can access a reduced rate by presenting a physical and valid university ID card that complies with Peruvian government regulations.

5. What is included in the price of an ANDINA TRAVEL tour?

It generally includes transportation (ground/rail), entrance fees to archaeological sites, a certified bilingual guide, and meals as detailed in the itinerary.

6. What is not included in the tour price?

The cost does not include travel insurance, tips, dinners on the final day, or unspecified personal expenses.

7. What payment methods do you accept?

We accept credit/debit cards through secure gateways and bank transfers. Electronic payments are subject to a previously disclosed administrative fee.

8. What happens if I need to cancel my tour?

Cancellations must be notified in writing, and penalties will apply based on the advance notice provided, in accordance with our Changes and Refunds Policy.

9. Are Machu Picchu tickets refundable or transferable?

No. According to Ministry of Culture regulations, they are strictly nominative, non-transferable, and generally non-refundable.

10. Do you accept bookings for children?

Yes. Children under 3 years old enter for free, and minors under 18 qualify for reduced rates by presenting their passport.

Questions about Travel and Health in Cusco

11. When is the best time to travel to Cusco and Machu Picchu?

The dry season (April to October) is ideal for trekking due to sunny days. The rainy season (November to March) offers greener and more lush landscapes.

12. What is altitude sickness (Soroche) and how can I prevent it?

It is the body’s reaction to high altitude (Cusco is above 11,150 feet). We recommend a 48-hour acclimation period, constant hydration, and avoiding heavy meals upon arrival.

13. Do I need travel insurance?

While not mandatory, ANDINA TRAVEL strongly recommends purchasing insurance that covers medical expenses, accidents, and cancellations.

14. What currency should I use in Cusco?

The official currency is the Peruvian Sol (PEN), although U.S. Dollars (USD) are accepted in many establishments. We suggest carrying Soles for minor expenses and tips.

15. Do you offer meal options for special diets?

Yes, we can accommodate most dietary needs (vegan, vegetarian, gluten-free) with prior notification at the time of your booking.